Gas and electrical checks

We test whg-installed gas appliances in your home every year and carry out an electrical safety check every few years to make sure everything is working correctly.

Gas checks Electrical checks Your appointment FAQs
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About your gas check

Your whg-installed gas appliances need to be checked every year so we can ensure they are safe for you and your family. It usually takes around 45 to 90 minutes to complete. We will let you know when your check is due.

Gas checks FAQs

About your electrical check

We need to check that all sockets, circuits and lighting are in working order to ensure it’s safe for you and your family. We used to do this every 10 years but are aiming to reduce this to every five years.

It usually takes around three to four hours to complete and, if we are given easy access, we will fit a socket with a USB port and provide you with an energy saving lightbulb. We will let you know in advance when your check is due.

Electrical checks FAQs
Info Icon It’s really important you let us in to keep you and your family safe – it could save your life.

Your appointment

We understand that life is busy. If the appointment time doesn’t work for you, please let us know as soon as possible by calling 0300 555 6666 and we will work to find a time that does.

You can also rearrange your electrical and gas safety check online. Simply sign up or sign in to manage your home online.

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FAQs

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What happens during my gas check?
During your inspection we will service all gas appliances and systems that we’ve installed or that we own. We will also test your CO detector. You’re still responsible for the condition and safety of any of your own appliances.
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How long will my annual gas check take?
Your gas check will take between 45 to 90 minutes.
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Do I need to do anything to prepare for my gas check?
Yes. Please make sure you have enough credit on your gas and electric prepayment meters, if you have them. You will also need to make space around the boiler and move any belongings or furniture that may be in the way. This will help our engineer work safely and complete the work on time.
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Why are gas safety checks important?
Badly fitted and poorly serviced gas appliances can cause gas leaks, fires, explosions, and carbon monoxide (CO) poisoning. CO is a highly poisonous gas that can kill quickly and without warning, as you cannot see it, taste it or smell it. Every year around 15 people die from carbon monoxide poisoning caused by gas appliances and flues that have not been properly installed or maintained.
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Do I get a copy of the gas safety certificate for my home?
This will be posted to you a few weeks after your gas safety check.
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My smoke alarm or carbon monoxide detector isn’t working properly. What should I do?
Let us know immediately by ringing us on 0300 555 666 or report it at manage your home online.
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What do I do if I smell gas?
If you think you have a gas leak or can smell gas, leave the house and phone the National Gas Emergencies number immediately on 0800 111 999. If you’re at home, and you can do it safely, turn off your gas supply.  Don’t smoke, don’t turn any light switches on or off and don’t use any naked flames.
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What happens during an electrical check?
We will check that all sockets, circuits and lighting are in working order, and don’t create any hazards for everyday use. We will also repair any faults that may be putting you in immediate danger – this is to make sure that your home is safe for you. We will also check to see if your smoke detectors are present and are in working order
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How long will my electrical safety check take?
We aim to be in and out as quickly as possible and it should take no longer than a few hours. We will need an adult to be present but you are free to go about your daily business. We’ll do our best to stay out of your way as much as possible!
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Will my electrical safety check be really disruptive and messy?
No, we won’t be drilling into your walls or doing anything that will affect your décor. We will perform visual checks of your fuse board and all accessories, such as sockets and switches, to identify any visible signs of defects, damage, or deterioration. We will also test each light switch and socket. We might unscrew a few switches to check the wiring, but this shouldn’t cause any damage
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Do I need to do anything to prepare for my electrical check?
Please move any furniture away from electrical sockets to provide easy access for our  electricians and make sure you have enough credit on your prepayment meter, if you have one.
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Why are electrical safety checks important?
Electricity fires affect 20,000 homes in the UK every year. Electrical products cause 89 per cent of the fires, while 11 per cent are caused by faulty wiring. Most of these incidents could be avoided by regular inspection and maintenance of electric systems.
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Do I have to have a gas or electrical safety check?
Yes. We know that you may not want to take time out to let us in but failing to do so can put lives at risk
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What should I do if I need to rearrange my gas or electrical safety check?
We understand that life is busy. If the appointment time doesn’t work for you, please let us know as soon as possible. You can rearrange your appointment by calling us on 0300 555 6666 and we will work to find a time that suits you. You can also rearrange your electrical and gas safety checks online.
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What happens if I don’t let you in for my gas or electrical safety check?
Gas and electrical safety checks are a legal requirement and your tenancy agreement also states you must allow us in to carry out these important checks. If we are unable to gain access we may take legal action against you to permit entry to your home.