Home improvements programme

Every year we invest millions of pounds in updating and improving our customers’ homes to keep you safe and comfortable

What happens during works? When is my home due? FAQs
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Planned investment programme

Our planned investment programme includes things like replacing boilers and windows or installing new kitchens and bathrooms. It can also include work to our blocks such as redecorating communal areas. This work is called major works and is different to the day-to-day repairs we do.

In 2023/24 we invested £22m in major works

This included installing 356 new kitchens, 156 windows and doors and 1038 heating upgrades such as new boilers.

Our plans for 2024/25

This year, we have allocated £30 million towards major improvement works, and will be focusing on how we can keep homes warmer and reduce energy costs for customers.

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27
New bathrooms
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127
Electrical upgrades
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197
Fire doors
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949
Heating upgrades
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590
New kitchens
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124
Roof upgrades
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123
Houses with windows and door upgrades

What happens when we update your home

If your house has been flagged as needing replacement components, such as a new bathroom or kitchen, we will contact you directly.

  • You’ll be given a choice of design and colours for some elements such as kitchens, bathrooms, doors and sometimes communal or external areas. We will let you know what you’re able to choose.
  • The work will be carried out by one of our partner contractors.
  • We will communicate with you throughout the process, and where appropriate, check with you at the end that you are happy with the works.

When will my bathroom or kitchen be replaced?

We normally renew items in your home at the end of their life cycle. This is calculated in years. The list below gives you an idea of when we might replace the main elements of your home. New bathrooms and kitchens are usually scheduled well in advance according to the age and style of properties.

 

Every 15 or 20 years

Boiler
Kitchen

Every 30 years

Bathroom
Consumer unit
Fire doors
Central heating upgrade (inc. bolier)
Windows
Rewiring

Every 60 years

Roof covering
External wall finish

FAQs

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Why are you carrying out investment works?
We are always investing in our homes to keep them in good repair. Our new contractors will help us carry out these works in a really effective and efficient way.
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My neighbour is having improvement work done. Why aren’t I?
You may not get the same work done as your neighbour, as works vary from property to property according to age and condition. For example, dependent on condition we aim to replace kitchens every 20 years and bathrooms every 30.
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When will I find out if my home is due for planned investment works?
If your house has been flagged as needing an upgrade, such as a new bathroom or kitchen, you will be contacted directly in advance of the works starting. You will not need to contact us in order to be considered for these upgrades.
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What do I do if I am unhappy with the work carried out by my contractor?
We use fully approved contractors to carry out all repairs and we continuously monitor them to ensure a prompt, high quality and value for money service. You can report any defects within the first 12 months to your contractor’s customer liaison officer.