Our Community Housing Officers, or CHOs, work out and about on your estate sharing information about services that could benefit you. Each area has its own CHO. This means they know the area and the local community really well and can often support you with your tenancy.

Our Money and bills service is a team of qualified experts who offer a professional and confidential advice. From debt management and crisis help to benefits claims and budgeting our friendly expert team are here to help.

Our Social Prescribers can work with you to improve your health and wellbeing. They will find ways to support by connecting you to activities, groups, and services in your community.

Wellbeing officers work in our over 55s schemes. They are on site Monday to Friday and check-in on customers, organise free activities, answer queries, and provide support and advice when needed.

We have Community Champions working to support customers in areas such as jobs and training or health and wellbeing.

Champions are customers just like you who understand issues you may be facing.

Our Customer Voice Team are here to listen to your views and help you shape and influence the services you receive from us. They run events in the community, as well as organise lots of activities where you can feedback on our services.

Our skilled repairs team is dedicated to keeping your home in good condition. They carry out a range of repairs, from electrical work to heating issues.

The maintenance team also includes electricians and gas engineers who carry out regular checks to keep you safe. They test whg-installed gas appliances in your home every year and carry out an electrical safety check every few years to make sure everything is working correctly.

Our Customer Services Team handle customer enquiries that come through by telephone, email, social media and more.

They also provide face to face service on our reception desk.