If you have a communal outdoor space and pay a service charge for grounds maintenance, this will cover fortnightly grass cutting (April to October), monthly maintenance of flower beds with pruning in summer and winter, hard surface maintenance four times a year and leaf clearance from November to March. We will also pick up litter on every visit.

The schedule for grass cutting is based on 16 cuts between 1 April and 31 October each year. This is usually done every two weeks but can change due to adverse weather.

If you have an issue with parking on whg land you can contact us on 0300 555 666. If you are concerned about parking on a public road you will need to contact your local council.

Communal areas up to and including the third floor in our high rise blocks are cleaned five days a week, from Monday to Friday. Communal areas above the third floor are cleaned weekly. If you live in a low rise block they are cleaned twice a week. Our wellbeing schemes are cleaned five days a week from Monday to Friday.

You can save space by flattening plastic and cardboard items. If your bin is still too small, your local council may be able to give you a bigger one. Apply for a bigger bin from Walsall Council.

Bin collections are the responsibility of your local authority. If your bin was missed you will need to contact them. If you have a communal bin which has not been collected because it is overflowing you can contact us.

We are responsible for looking after trees in public open spaces on our land. We will only go out to trees  on our land if they are dead, diseased or dangerous. In accordance with our tree policy, we will not undertake work on trees that are restricting light. Local councils are responsible for trees on their land. You are responsible for trees in your garden.  

Fly-tipping is the illegal dumping of rubbish, or unwanted objects. This includes leaving black bags on landings, by the bin sheds, on the footpath or on grassed areas. You might imagine a mattress or a fridge freezer, but fly-tipping isn’t just large amounts of waste. Even smaller items like bags of household waste are classed as fly-tipping.

Fly-tipping is a criminal offence and carries a fine of up to £20,000. If the case goes to Crown Court, the fine can become unlimited and the offender may be imprisoned. It is a breach of your tenancy and could result in Notice Seeking Possession being served on you which could prevent you from being rehoused. We will also recharge perpetrators for the removal of unwanted waste. If you are found to be using your vehicle to dump illegally, your vehicle could be seized as we work closely with Walsall Council.

Please report fly-tipping to us so we can take the appropriate action. The best way to do this is using our online tool where you can give us all the details including a precise location.

If the rubbish has been dumped on your local council’s land, it is their responsibility to clean it up and you should contact them.

However, if the rubbish has been dumped on whg land, you should report it to us using our online tool and we will investigate to identify perpetrators and take appropriate action.

Our Neighbourhood Services Team do not offer a bulky waste collection service. You can safely dispose of your rubbish for free at your local council’s waste and recycling centre. There are two household waste and recycling areas in Walsall:

• Fryers Road Household Waste Recycling Centre, Bloxwich
• Merchants Way Household Waste Recycling Centre, Aldridge

If you struggle to get to a waste and recycling centre, your local council may offer a bulky items collection service for a small charge.

• Some charities, like the British Heart Foundation, will collect your items free of charge if they are in good condition to be sold in their shops.
• Local councils offer “bulky waste” collections.
• Make some extra cash by selling it online on sites like Ebay and ask the buyer to collect it in person. Or you could try Gumtree or Facebook market place.
• Give your furniture a makeover by painting or varnishing it.