No one wants uninvited guests so prevention is always best. You can keep them at bay by keeping bin lids shut, putting rubbish away correctly, storing food in sealed containers and keeping your home clean and tidy. More advice is available here.

Responsibility for removing pests from your home and preventing infestations is shared between yourselves and us. If the infestation is due to conditions in your home, such as rubbish or uncleanliness, it is your responsibility to deal with the pests. Where we do not believe the customer is responsible for the infestation, for example, if a pest has entered the home through a gap or crack in the wall or floor, we will arrange pest control and any repair required. We also contact the customer following the works to make sure there has been no further infestation.

Where we do not believe the customer is responsible for the infestation, for example, if a pest has entered the home through a gap or crack in the wall or floor, we will arrange and pay for pest control.  Where the customer is responsible, but we need to carry out pest control works due to the impact on our property, this is arranged and recharged to the customer.

If you have rats or mice in your home that you believe you are not responsible for, it’s really important you give us a ring so we can carry out necessary pest control works. You should also ring us if you spot rats or mice in your communal areas.