Fay joined our group executive team in 2017 with 18 years’ housing management experience already under her belt.

She has a diverse portfolio from housing to IT, customer service and health and wellbeing. Fay oversees our ongoing digital transformation programme; an organisational-wide agenda that touches every part of our work.

Fay is also the responsible person for compliance with Consumer Standards.

Fay has championed innovative solutions to longstanding problems, not least rough sleeping and homelessness and tackling health inequalities in partnership with the health sector. She is the ‘responsible person’ who ensures that whg is complying with the Regulator of Social Housing’s Consumer Standards, ensuring that we deliver good quality customer service and driving culture change where it is needed.

Fay began her career as a housing officer before holding senior positions at several Midlands-based providers. She is an expert and empathetic practitioner who puts the customer at the heart of everything she and her teams do.

Fay loves the great outdoors and enjoys walks and horse riding.