Tenant Satisfaction Measures (TSMs)
TSMs have been introduced by the Regulator of Social Housing to assess how well housing providers like us are doing at providing good quality homes and services.
How we measure customer satisfaction
We measure our performance against five themes, with an overall satisfaction rate, by carrying out surveys with customers and asking you how you feel about us as a landlord.
This gives us a chance to address any issues and improve our service to you. We know we don’t always get things right and when that happens we want to sort it out.
We share the results here every three months so you know how we are doing.
