Looking after your new build home

Running in

As the building dries out, you may notice:

• small cracks in plaster
• minor movement in materials
• condensation if ventilation is limited

This is normal and not usually a defect.

The time it takes for your property to fully dry out depends on a number of things, so we recommend you don’t paint or put up wallpaper during the first 12 months. After that time, we recommend you fill in any cracks or nail pops before you start to decorate.

Reducing cracking and shrinkage

To help your home settle:

• keep your home well ventilated
• avoid extreme temperature changes
• heat your home evenly
• wait 9–12 months before redecorating

Small cracks are part of normal drying out and are your responsibility to fill and decorate 

Condensation and ventilation

Condensation happens when warm, moist air meets cold surfaces. It is not a defect.

You can reduce condensation by:

• using extractor fans when cooking or bathing
• opening windows or using trickle vents
• drying clothes outside where possible
• keeping furniture slightly away from walls
• maintaining a steady temperature throughout your home 

Safety and maintenance

As a shared owner, you are responsible for:

• annual boiler servicing by a Gas Safe engineer
• maintaining smoke alarms
• clearing gutters
• looking after gardens and fencing
• arranging repairs once the defects period ends

Making improvements

Your home is yours to enjoy and make your own. You can usually decorate and make minor changes, such as painting, putting up shelves or replacing carpets, without asking our permission.

You will need to contact us before making any significant or permanent changes, such as:

• removing walls or changing the layout
• building an extension, conservatory or loft conversion
• replacing windows or external doors
• making changes that affect the structure or outside of your home

Always check your lease and get our written permission before starting any major work. You may also need planning permission or building regulations approval.

Please contact us with details of what you would like to do. We will explain what information we need and whether any conditions apply. Making changes without the correct permission could cause problems when you staircase or sell your home.

When permission is needed

Permission is usually required for:

• structural changes
• replacing windows or doors
• flooring changes in flats
• extensions or external alterations
• sheds, satellite dishes or EV chargers
• subletting

How to request permission

To request permission:

• Email us at enquiries@whgrp.co.uk
• include plans or photos
• wait for written approval before starting work

Insurance

As a shared owner, you’re responsible for arranging contents insurance to protect your belongings and internal fixtures.

While you are a shared owner, buildings insurance is arranged by whg and paid for through your service charge.